FAQ


What’s the shelf life of your products and how should they be kept?

The shelf life and storage conditions will vary depending on the type of product.

  • Caramels – Can be kept in the refrigerator for 6 months or out at room temperature for 2 weeks. Caramels should be kept wrapped until they have come to room temperature.
  • Marshmallows – Keep marshmallows in an air tight ziplock bag for as much as possible. Marshmallows may be kept refrigerated or frozen for 3 months or at room temperature for 1 week. Keep marshmallows in their air tight bag until you are ready to serve them, otherwise they will dry out or become sticky in humid weather
  • Teas and sugars – May be kept in an air tight container for 6 months to 1 year. Teas and sugars do not need to be refrigerated.
  • Berlingots and hard candies – Keep hard candies in an air tight bag and away from humidity as much as possible. If kept dry hard candies stay good for 1-1.5 years. If exposed to humid air hard candies will stick together or change texture.

How long before my order is shipped?

Most of the items in the store ship out 1-4 business days after payment has cleared.

There are two major reasons why it may take us longer than 4 business days to ship your order.

  1. Sometimes we may need to make a new batch of candy to fulfill your order.
  2. If there is extraordinarily hot or humid weather we may have to delay shipping your order to make sure your candies don’t melt.

If we require more than 4 business days to fulfill your order we send you an email to let you know of the delay.

Are any of your products gluten free?

Yes! As a matter of fact most of our products are gluten free.

Gluten free products include:

  • Caramels
  • Marshmallows
  • Caramel wrapped marshmallows
  • Hard candies (berlingots, lollipops, hard candy bites, rock candy, kompeito)
  • Teas
  • Chocolate covered caramels
  • Infused sugars
  • Hot cocoa mix
  • Gourmet salts
  • Macaroons

Please note that our tarts and rocky road chocolates are not gluten free.

Do you use titanium dioxide in your hard candies?

No. The whiteness and sheen of our hard candies is created from hand pulling the sugar to a satiny smooth finish. Rapid pulling traps tiny air bubbles in the hot sugar. This gives the hard candies its white color and shiny finish.


What are the little white packets in every bag of hard candy?

These are packets of silica based desiccants we use to keep the hard candies dry. These food safe packets suck the moisture out of the air and keep the hard candies from sticking together. Though silica packets are FDA approved, you really shouldn’t eat them. They’re not very tasty!