Terms and Conditions
Use of Customer Information
Personal and Financial Information Collected by Fusion Sweets
Throughout our websites there are forms that request information from you and/or allow you to purchase products and services. These forms typically ask for contact information (such as name, mailing address and email address), membership, login and password information required to process your order and ship products to you. Fusion Sweets will collect similar information when processing orders via telephone. The provision of such information by you is entirely voluntary. We do not collect any financial information (such as credit card number, expiration date and verification code). All financial information is processed by secure thirdy party payment processors such as Paypal, Google Wallet, Stripe, or Bitpay. If you elect or opt in to receive information from us, we will ask for a valid email address and telephone number so we can inform you of other products or services available or to contact you about your opinion of current products and services or potential new products and services that may be offered. You may opt out of receiving future mailings from Fusion Sweets by following the procedures detailed in the Choice/Opt Out section located below, on forms located on our website or in emails you receive from us. You may also request that we delete any personal information from our customer databases at any time by contacting Fusion Sweets.
IP Address Logging
Fusion Sweets’ web servers collect domain names and/or IP addresses of users to measure what pages and features are accessed by our visitors. Fusion Sweets uses software such as Google Analytics to collect and analyze this information. This information helps us administer the site, improve content and gather broad demographic information for aggregate use.
The Fusion Sweets website may contain links to other websites not affiliated with Fusion Sweets, including websites of Fusion Sweets’ vendors and service providers. Fusion Sweets is not responsible for the privacy practices or the content of such other sites. By including links to other websites, we neither endorse such sites nor guarantee that the information they contain is accurate. We encourage you to be aware when you leave our site to read the privacy statements of every linked website as the privacy policies of each may differ from ours. This privacy statement applies solely to websites owned or operated by Fusion Sweets.
Fusion Sweets is under no obligation to monitor the conduct of its website users, but it may investigate and respond if violations are reported. Fusion Sweets reserves the right to delete, remove or exclude any listing or information, in its sole discretion, that does not meet its intent and guidelines for the services offered on the website.
Any translation of this Policy is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this Policy shall govern.
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain commercially reasonable procedures and technology designed for this purpose. This website has reasonable technical and organizational security measures in place to protect the loss, misuse or alteration of information under our control. However, we cannot guarantee that unauthorized third parties will never be able to defeat those security measures. Although we cannot guarantee that our systems are 100% secure 100% of the time, we periodically update and test our technology in order to improve the protection of customer information.
We suggest that you install anti-virus software on your computer and routinely check for viruses, keyloggers, spyware and other programs that may become installed on your computer without your permission. If you believe that you have received a virus from Fusion Sweets, please contact us as soon as possible so that we may take remedial measures to remove the virus.
Fusion Sweets does not send emails to customers requesting billing, login or password information. If you receive an email purporting to be from Fusion Sweets that asks you to provide personal or account information, or login and passwords, do not provide such information unless you have first verified that the website or email is from Fusion Sweets. Such emails may be fraudulent and used in connection with scams known as phishing. Fusion Sweets asks that you report any suspicious emails or websites to Fusion Sweets.
2. Return Policy
Non-personalized candy products
You must contact Fusion Sweets here and file a returns or reshipment claim within 14 days of receiving your order or 30 days after shipment, whichever is sooner. Any returns after this are in store credit only.
We can only accept returns of unopened items. Customers are responsible for return shipping costs unless the items arrived damaged or defective. Please contact us before returning a package. We will do our best to help you out!
Personalized and custom candy products cannot be returned.
3. Use of Web Site
Fusion Sweets has taken every reasonable effort to ensure the accuracy of content provided on this website. Fusion Sweets makes no warranty, express, implied, or otherwise with respect to accuracy or safety of any items or information contained within this website, including, but not limited to price, representation, specification, or potential hazard of any item.
Occasionally there may be information on fusionsweets.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
Fusion Sweets reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Fusion Sweets shall promptly issue a credit to your credit card.
We reserve the right to refuse or limit quantities on any order for any reason at any time. If your credit card has been charged for the purchase and your order is canceled, Fusion Sweets shall promptly issue a credit to your credit card.
If you use this website, you are responsible for maintaining the confidentiality of the information you submit through “My Account” and the corresponding password and for restricting access to your computer. You agree that you will use only your password and you will take reasonable precautions to protect its secrecy.
ALL PRICES AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Our policies may at any time change as conditions warrant.
4. Late, Lost or Damaged Delivery
We cannot be responsible for late, lost or damaged deliveries by the postal service. We will cooperate with you in every way to track your package and file a claim if necessary. If we make a mistake with the address, we reserve the right to issue a refund or reship.
If an incorrect address was provided by the person placing the order, a duplicate order must be placed with additional charges. We will issue a refund if the original shipment is recovered in resaleable condition. You must report the problem to us within 2 weeks after receipt of the order or 30 days after shipment, whichever is sooner.
5. Order Errors
If we make a mistake in your shipment, we reserve the right to issue a refund, issue a store credit or to replace your candy. You must report the problem to us within 2 weeks after receipt of the order or 30 days after shipment, whichever is sooner.
6. Limitation on Liability
We cannot be responsible for damage arising from the operation, content or use of our website. Additionally, we are not responsible for any direct, indirect, incidental, special, or consequential damages that result from the use or the inability to use our website, including but not limited to, your reliance on information obtained at the website, or that result from mistakes, omissions, interruptions, errors, defects, viruses, delays in operation or transmission, or any failure of performance.